IT Support means providing the necessary actions of exploitation to necesary computer parameters
that depend on costumer desires.
We take care of systematic problems caused by software compatibility,the spontaneous situations
caused by combinations settings,changes appeared on various websites that have been used,IDSTechnosoft
brings all his team experience with a focus on efficiency, transparency and communication with scope
of doing something best.
The predefined order for channels through which support we offer is the following:
- Phone / e-mail
- Remote control via the Internet
- Away + solving on the spot
- Equipment collection + returning after problem fixing
IT support and technical support are relatively easily quantifiable, and is given by a tariff grid
tariff that includes support and maintenance subscriptions.
Through this specifications,starting with telephone help, support and assistance via e-mail and ending to
Remote Support, remote-access applications,we always choose the most efficient version
for source identification and troubleshooting.
Remote support includes - but is not limited to - the following transactions and / or resolving problems in the following list:
- problems with the operating system
- incorect working of system aplication
- incompatibility of installed programs (or application's modules that have been installed )
- incorrect configuration of various applications that have been installed
- incorrect configuration of different devices at the customer's local network
- random errors of the software that have been used
- problems with e-mail box (used to display the browser or email client)
- malfunction of the Internet browser
- absence of certain client programs necessary for carrying
Install / uninstall software and remote drivers
In the process of diagnosis, troubleshooting, configuration, and remote optimization, but also on customer's request
is performed installing and uninstalling software, installation and update drivers, reinstall and update
applications, antivirus programs, productivity suite, special programs for various sectors
activity, electronic certificates and signature programs.